Stephen A. Winstead
Stephen Winstead is an experienced Insurance professional
and Consultant with an extensive multi-line property and casualty background.
He established the first corporate Training Department devoted to Claims
management & handling at the Midland Companies, in Memphis, TN.
He has authored over 20 insurance claims courses & programs
specifically developed to correct performance deficiencies. He designed
specialty programs that significantly reduced costs, and provided the company
with a provable 100% return on investment.
He developed and implemented career paths for technical staff, taking an
active role in training, coaching & counseling, and appraising performance.
In addition, Mr. Winstead developed and taught a successful Management
Training curriculum specifically developed for first time Claims Supervisors.
Mr. Winstead’s background
includes successfully
directing the defense of high exposure commercial and personal lines claims
& lawsuits, analysis & resolution of complex coverage questions, and
direction of an active Special Investigation’s Unit. He has developed base-line certification tests to evaluate
competence and promotion opportunities. He has taught courses in negotiation and alternative forms
of conflict resolution.
Mr.
Winstead has served has a successful Director of Training, Operations Manager,
Claims Supervisor, and Structured Settlement Specialist.
His business experience includes successfully developing and implementing
insurance company training plans, managing the day to day activities of an
active corporate training department, as well as conducting needs analysis and
continuous evaluation of all training programs.
In addition, as an experienced insurance and training professional, he is
skilled at developing successful alliances with managers and staff to identify
business and training needs that improve performance and increase profitability.
Mr.
Winstead holds a Bachelor of Science degree from the University of Richmond and
is currently working toward his Master of Education degree in Instructional
Design & Technology. He holds
certifications in Train the Trainer, various management subjects, and the
Microsoft office suite. He is an
active member in his local chapters of the Risk & Insurance Management
Society, the American Society for Training & Development, the Society for
Insurance Trainers & Educators, his local Claims Association, and the
Society for Human Resource Management.
